MY HOLIDAY CENTRE
Booking Terms & Conditions
Updated 21 October 2026
These booking guidelines explain how to arrange travel services with our team. Services, availability, inclusions, payment requirements and cancellation conditions vary by product and supplier. Check the terms shown for your selected service before paying.
1. Choosing and confirming your service
Use the booking link for the service you need or contact our team for a quotation. Please provide the travel date, number of travellers, pickup details and relevant flight information. Check your booking confirmation or voucher for the confirmed arrangements.
2. Prices, inclusions and payment
Check the currency, total price, inclusions, exclusions and any additional charges on the booking page or quotation. National park fees and other extras may be included or shown separately. Full payment or a deposit may be required, depending on the product.
Our existing payment options include cards, bank transfer, Wise and payment at our Phuket office, subject to the option confirmed for your booking. Contact the team through this website if a payment request appears unusual.
3. Booking platforms and suppliers
Some booking buttons open a separate reservation platform or service provider. Review the supplier details and the booking, payment and cancellation terms shown there before completing the reservation. For a booking made through another platform, use the support channel shown in that confirmation.
4. Travel details and service arrangements
Check the meeting point, pickup time, passenger details and service instructions on your confirmation. Tell the team promptly if your flight or travel plans change. Requests for changes depend on availability and the supplier’s conditions.
5. Changes, cancellations and refunds
The conditions shown for your particular booking apply. Free-change or cancellation deadlines, charges and refund eligibility can differ between services. Read our cancellation and refund information and ask for clarification before payment if anything is unclear.
6. Weather and safety
If the operator cancels a service for safety or weather reasons, the available rescheduling or refund options depend on that supplier’s terms. Our team can help you review the options for your booking.
7. Questions about your booking
Contact us with your booking reference, travel date and the service booked. Our office hours are Monday–Saturday, 09:00–18:00 Thailand time.
My Holiday Centre Co., Ltd.
177/97 Moo 4, Sri Sunthorn, Thalang, Phuket 83110, Thailand
Travel licence: 31/01376
info@myphuket-holiday.com · +66 98-664-1462